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Policies
SHIPPING INFORMATION Processing/ Shipping/ Delivery to your Door (1-2 weeks) RETURN POLICY I gladly accept returns or exchanges. Contact me within 7 days of delivery in order to process your return or exchange. Items must be shipped back within 14 days of delivery. If the item is an exchange item of a different value, buyer will be responsible for paying for the difference, including tax and the buyer will also be responsible for an additional shipping charge to ship the exchanged product out. CANCELLATIONS I do not accept cancellations, but please contact me if you have any problems with your order. Because of the nature of these items, I can't accept returns for:
CONDITIONS OF RETURN Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. PAYMENT OPTIONS Rachel Antonia accepts a wide variety of payment options. Check our Etsy store for a detailed list. If you are visiting us in person at a show we take Visa, Mastercard, Express, Discover, and cash (of course) If you are visiting us at one of the stores that houses our products please check with them individually. |
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PRIVACY POLICY
Rachel Antonia Designs is based in the USA and has been selling custom products on Etsy since 2018. This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Rachelantoniadesigns .com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control. INFORMATION I COLLECT To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example) WHY I NEED YOUR INFORMATION AND HOW I USE IT I rely on a number of legal bases to collect, use, and share your information, including: - when I use your information to fulfill your order, to settle disputes, or to provide customer support - when you have provided your affirmative consent, which you may revoke at any time, - if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. |
INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.