Frequently Asked Questions
Where can I get your products?
There are 3 ways you can purchase my products currently.
1. Journals and Cards are available on my Etsy shop, Click here for the link. If you like a piece that I've done but haven't put on products yet or you want to work on a custom piece or pattern you can always contact me and we can work something out.
2. I am always participating in local Connecticut craft and art markets. Click here for the link to my current show schedule.
3. Select products are available at Sharing the Light Wholistic Center in Avon, CT
Are your products made by you?
I hand draw all the designs for my prints and products. Then I scan them into the computer and format the design to each product or create a pattern for each product.
I partner with 3 different companies in order to make the variety of products that I have. Those companies are:
District White Label who prints my cards and journals
Printed Mint who prints my mugs
and SkyLine Art Prints who prints my fine art prints
Did you go to school for art?
I went to an art school, but I did not go to school for art. I have an associates degree in Interior Designs from Norwalk Community College and as of 2019 I will have a Bachelors Degree in Interior Design from Paier College of Art. I did take Advanced Placement Art classes in High School so I have a technical understanding of the drawing basics, but I have never been trained in using markers.
So if you're looking for my sense of color, that I trained my eye to see over multiple years of schooling, but if you're looking for techniques like blending and shading that is all self taught.
Can I hire you to draw something for me?
Yes. I do commission work for clients and businesses. I charge people an hourly rate + materials + shipping (if applicable) and tax (if applicable) I also require a 50% deposit once the scope of work is finalized to get started on the final piece. If you would like to work with me to create a custom piece or product please contact me at rachel@rachelantoniadesigns.com with an idea of what you would like.
I am a shop owner/company representative and I would like to buy your products, do you sell wholesale?
Yes. I sell my prints, journals, mugs, and cards wholesale and I'm happy to work with you! My contact email is rachel@rachelantoniadesigns.com Please reach out with your required information.
There are 3 ways you can purchase my products currently.
1. Journals and Cards are available on my Etsy shop, Click here for the link. If you like a piece that I've done but haven't put on products yet or you want to work on a custom piece or pattern you can always contact me and we can work something out.
2. I am always participating in local Connecticut craft and art markets. Click here for the link to my current show schedule.
3. Select products are available at Sharing the Light Wholistic Center in Avon, CT
Are your products made by you?
I hand draw all the designs for my prints and products. Then I scan them into the computer and format the design to each product or create a pattern for each product.
I partner with 3 different companies in order to make the variety of products that I have. Those companies are:
District White Label who prints my cards and journals
Printed Mint who prints my mugs
and SkyLine Art Prints who prints my fine art prints
Did you go to school for art?
I went to an art school, but I did not go to school for art. I have an associates degree in Interior Designs from Norwalk Community College and as of 2019 I will have a Bachelors Degree in Interior Design from Paier College of Art. I did take Advanced Placement Art classes in High School so I have a technical understanding of the drawing basics, but I have never been trained in using markers.
So if you're looking for my sense of color, that I trained my eye to see over multiple years of schooling, but if you're looking for techniques like blending and shading that is all self taught.
Can I hire you to draw something for me?
Yes. I do commission work for clients and businesses. I charge people an hourly rate + materials + shipping (if applicable) and tax (if applicable) I also require a 50% deposit once the scope of work is finalized to get started on the final piece. If you would like to work with me to create a custom piece or product please contact me at rachel@rachelantoniadesigns.com with an idea of what you would like.
I am a shop owner/company representative and I would like to buy your products, do you sell wholesale?
Yes. I sell my prints, journals, mugs, and cards wholesale and I'm happy to work with you! My contact email is rachel@rachelantoniadesigns.com Please reach out with your required information.
Policies
Shipping Information
Processing Time
The time I need to prepare an order for shipping varies. Once I receive you order, it will take 3-5 business days to package.
Estimated Shipping Times
Actual delivery time will depend on the shipping method you choose at checkout.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return Policy
I gladly accept returns or exchanges. Contact me within 7 days of delivery in order to process your return or exchange. Items must be shipped back within 14 days of delivery. If the item is an exchange item of a different value, buyer will be responsible for paying for the difference, including tax and the buyer will also be responsible for an additional shipping charge to ship the exchanged product out.
Note: In the case that your shipment is lost or damaged in transit; you are responsible for filing a claim with USPS, UPS, and/or FEDEX. I am not not responsible for any lost packages during transit and I also am not responsible for delays do to weather or so called "acts of God."
I do not accept cancellations, but please contact me if you have any problems with your order.
Because of the nature of these items, I can't accept returns for:
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment Options
Rachel Antonia Designs accepts Visa, Mastercard, Discover, American Express and if you are going to a local event cash is accepted of course.
Privacy Policy
Rachel Antonia Designs is based in the USA and has been selling custom products on Etsy since 2018.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Rachelantoniadesigns .com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time,
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Rachel Madej, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rachel@rachelantoniadesigns.com.
Processing Time
The time I need to prepare an order for shipping varies. Once I receive you order, it will take 3-5 business days to package.
Estimated Shipping Times
Actual delivery time will depend on the shipping method you choose at checkout.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return Policy
I gladly accept returns or exchanges. Contact me within 7 days of delivery in order to process your return or exchange. Items must be shipped back within 14 days of delivery. If the item is an exchange item of a different value, buyer will be responsible for paying for the difference, including tax and the buyer will also be responsible for an additional shipping charge to ship the exchanged product out.
Note: In the case that your shipment is lost or damaged in transit; you are responsible for filing a claim with USPS, UPS, and/or FEDEX. I am not not responsible for any lost packages during transit and I also am not responsible for delays do to weather or so called "acts of God."
I do not accept cancellations, but please contact me if you have any problems with your order.
Because of the nature of these items, I can't accept returns for:
- Custom or personalized orders
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment Options
Rachel Antonia Designs accepts Visa, Mastercard, Discover, American Express and if you are going to a local event cash is accepted of course.
Privacy Policy
Rachel Antonia Designs is based in the USA and has been selling custom products on Etsy since 2018.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Rachelantoniadesigns .com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time,
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Rachel Madej, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rachel@rachelantoniadesigns.com.
